Terms and Conditions

The laws of the land have changed a bit since Henry VIII's day, when the Quicke family first came to Home Farm. But we still have to keep up with all the legal stuff, so here it is, all laid out in black and white. Not nearly as interesting as our wonderful cheeses, but important nonetheless. 

Terms and Conditions

www.quickes.co.uk “the website” is owned and operated by Quickes Traditional Ltd, a company registered in England and Wales under company number 4400300 with a registered office and trading address at Quickes Traditional Ltd, Home Farm, Newton St Cyres, Exeter EX5 5AY, United Kingdom. 
Our VAT number is GB 793 0484 09. 

We reserve the right to review and amend these conditions from time to time. 
The use of this website is subject to the laws of England, Northern Ireland, Scotland and Wales. Any dispute arising out of such use will be resolved under English Law. By using this website service you agree to these terms and conditions of website use.
The terms and conditions below apply to all orders placed using our website www.quickes.co.uk 


Liability 
There's so much we'd love to tell you about artisanal cheese. We have made this site to educate and inform – and to tempt you into trying some of our fabulous produce – and we will continue to update it as our business sees fit. This may include adding and removing information and services without notice – but if you have any questions and can't find the answers, just get in touch.

We've published the information included on the various pages of the website in good faith, but we can't guarantee that it is entirely free from errors, up to date or suitable for your use. So we do not accept any liability for any loss however caused, from the content contained within the website. 
Please do let us know by contacting shop@quickes.co.uk if you spy any mistakes and we'll do our level best to get them sorted. 


Rights and Responsibilities
We put great care into every handmade truckle, so it's really important to us that our cheese finds its way to you safely. By ordering from us, you are providing details that are accurate, true and complete and that your payment card details are correct. It is your responsibility to check that all information that you supply is correct. Unfortunately, we will not be able to reimburse the value of any goods which have perished or have been damaged as a result of failure to provide accurate information. 
For all orders placed via telephone or the website we require an up to date phone number so that we can contact you if necessary. 


Our Privacy Policy
We love visitors at Home Farm. But we also respect and protect the privacy of all visitors to our website. Please don’t hesitate to get in touch if you are at all concerned about anything regarding the privacy of your details. We collect personal information when you subscribe to our mailing list or when you make a purchase from our website or by phone. 

By registering your details online you agree to our terms and conditions. 
We will never share your information with anyone else. You may unsubscribe from our mailing list at any point by contacting shop@quickes.co.uk 
We make cheese, not spam. We will only use your information to send you our newsletter and offers. 

Our website uses cookies. Not the delicious edible cookies you can find in our Farm Shop, but the clever invisible internet biscuits that are essential to keep our website working properly and let you shop with us online. They enable us to collect information about your browsing and shopping habits, including seeing how well our campaigns and competitions are doing. If you want to disable cookies you need to change your website browser settings to reject cookies; you might find that this site will not work properly if you switch cookies off though.  


Payment Terms
We require full payment before sending out your order. 


Shipping, Refunds and Cancellations 
Their flavours may be robust and long-lasting, but our products themselves are perishable, meaning we are unable to accept order cancellations after products have been despatched. 
We're happy to ship orders to any destination in the UK. 
All orders for Mainland UK are despatched Monday – Thursday using a next day delivery service to ensure that they arrive with you in the best possible condition.  We work out the shipping charges based on the weight of your items and the costs set out by our courier company. We'll let you know exactly how much shipping will cost when you place your order.
For Scottish Highlands and Islands we ship goods using a Royal Mail first class service; for remote locations please allow extra time for your order to arrive. Any questions about your order? Give our shop team a ring on 01392 851000.

Since most of our products are perishable, all parcels must be signed for. If you think you might be out when the postman calls, please include full delivery instructions such as ‘leave in the shed/ porch/ with a neighbour’. 
We're very proud of our handmade artisan cheeses. In the unlikely event of an order falling short of your expectations in any way, please get in touch to discuss a refund. 


Hampers
Our luxurious hampers are laden with edible goodies – indeed all the hampers we sell online contain only food items. For bespoke hampers that include specially selected wines and other alcoholic drinks, please give our shop team a ring on 01392 851000.
Some of the hampers available to buy online contain non-cheese products from our carefully chosen suppliers. If you are unhappy with the quality of any of these goods do let us know so we can put things right. Everything included in the hamper is covered by Quicke’s terms and conditions. 
The hampers and selection boxes displayed on our website contain only the items listed; any extra bits used in the photographs are not included in the hampers and selection boxes unless expressly stated otherwise.  


Cheese Wedding Cakes
Every cheese wedding cake we make is a true one-off, meaning you'll need to order these directly from our Farm Shop. Call us for a friendly chat on 01392 851000, email shop@quickes.co.uk or pop in and see us – we'd be happy to talk you through the options for your big day. 
It's important to us that your wedding cake arrives in the best possible condition, so we offer a premium insured delivery service for these orders to give you peace of mind. This is an optional extra though, and we'll let you know about extra costs when we talk through your order. 


Product Appearance and Description
Our produce really does look as good as it tastes. The appearance of all products shown on the website has been displayed as accurately as possible, including colours, dimensions, specifications and packaging. Just so you know, we may from time to time alter the product specifications of items displayed on the website without prior notice. The packaging of our products may also vary from time to time although this will not affect the superb quality of the contents. 
We package all our products carefully by hand, and we'll make every effort to ensure that your goods to arrive in the best condition possible.  
We're always finding delicious new things to share with you, so we reserve the right to modify our stock range from time to time. If you find that something you love seems to be unavailable, please give our shop team a call on 01392 851000. 


Copyright
All copyright, database rights, trademarks and all other intellectual property rights in the content of this website such as text, graphics, logos, images, buttons, underlying source code and software are the sole property of Quickes Traditional Ltd. Any use (including copying, reproduction, duplication, transmission and display of content of this website) without the express written permission of Quickes Traditional Ltd for purposes other than viewing of information or ordering goods is strictly prohibited. 


Gift Vouchers
Quicke's vouchers are a great way of making sure someone you care about gets exactly the gourmet gift they're after. To keep things simple, vouchers bought online are only redeemable online – not in our farm shop or at Cakeadoodledo at Quicke's in Newton St Cyres. But we'd still love you to pop in!   
We don't exchange gift vouchers for cash. Swap them for wonderful cheese instead! 
If the value of goods bought online is less than the value of the gift voucher we will leave any balance as a credit for you to spend at a future date at www.quickes.co.uk. This credit will be deducted from your next order. 
Online vouchers are valid until the date shown; usually this will be 12 months from the date of issue. 
If you'd prefer to give someone a voucher to spend in our farm shop in Newton St Cyres, just pop in to see us or give the shop team a call on 01392 851000. They'll be happy to provide you with a presentation gift voucher. 


Promotional Discounts
Coupons, discounts and promotional discount codes offered by Quickes Traditional Ltd are valid only for use as part of a purchase made via www.quickes.co.uk unless stated otherwise. Promotional codes and offers are not valid for use as part of a purchase in the Quicke's Farm Shop in Newton St Cyres.